The link between health and finances
360Health provides health literacy from the nation’s most respected sources. Content about mental health, for example, comes from iconic organisations like Beyond Blue, the Black Dog Institute and SANE. The Cancer Council and Diabetes Australia also have respected content on their respective areas of expertise. 360Health is about curating the best content and making it easier to access for customers.
Earlier this year MetLife teamed up with Teladoc, a New York Stock Exchange listed leader in virtual care, involved with every area of this field including mental health, physical health and allied health to deliver advisers and their clients 360Health Virtual Care at no extra cost.
Facilitated by the Teladoc partnership 360Health Virtual Care provides its Mental Health Assist program which connects the member with a psychiatrist and a psychologist and gives a comprehensive report with diagnostic and suggested management plans.
Currently the most highly used service on 360Health, Mental Health Assist gives access to these specialist mental health services featuring reduced waiting times and access from the comfort of home as well as enabling appropriate management and support through existing services that the customer may not be aware of.
Other services include Expert Medical Opinion, which provides a second opinion service after a diagnosis, along with GP Online for an online consultation with a doctor, and Nutrition Consult which helps members make positive changes to their diet.
Notwithstanding the seriousness of cancer and heart conditions, support on silent killers like diabetes and mental health is crucial, MetLife’s head of health says. While a cancer diagnosis or heart attack draws an outpouring of support from friends and family, there is a lower level of awareness about diabetes and mental health – although this is changing.
Like mental illness and diabetes, financial hardship can also be a silent condition that people tend to be reluctant to talk about, and it can be causing stress to a person without others realising it. For example, during the onset of Covid-19, those with jobs may have seemed like they were doing ok, but reduced hours or salary, or under-employment from their partners or family members, may have had profound impacts.